Customer Service

Contact Details

If you haven't found the answer to your enquiry within our FAQs then please contact us using one of the following methods:


By telephone on:

020 8612 7700 or 03457 05 05 05


By e-mail using the following address:


By Post:

Customer Services

Channel 5 Television

10 Lower Thames Street




Due to the volume of correspondence handled by Customer Services, we are unable to respond to any enquiries where the information is available within our FAQs or on our website.


We aim to answer all correspondence which requires a response within seven to ten working days. However, when we are busy, it may be longer before we are able to respond.


Please note that should you have an urgent enquiry, you may get a quicker response if you contact us by telephone on one of the numbers listed above.


Customer Services is open between 09:00 and 18:00 Monday to Thursday and from 09:00 to 17:00 on Fridays. The office is closed on weekends and on Bank Holidays but an answering machine service is available. A detailed summary of all telephone calls and all correspondence is distributed to Channel 5 staff members each day. 

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