Customer Service

Contact Details

If you haven't found the answer to your enquiry within our FAQs then please contact us using one of the following methods:

 

By Post:

Customer Services

Channel 5 Television

10 Lower Thames Street

London

EC3R 6EN

 

By Telephone on:
(020) 8612 7700 or 08457 05 05 05

 

By e-mail using the following address:

customerservices@channel5.com

 

Due to the volume of correspondence handled by Customer Services, we will not respond to any enquiries where the information is available within our FAQs or on our website.

 

We aim to respond to all correspondence that requires a response within seven to ten working days. However, when we are busy, it may be longer before we are able to respond.

  

Please note that should you have an urgent enquiry, you may get a quicker response if you contact us by telephone on one of the numbers listed above.

 

Customer Services is open between 09:00 and 18:00 Monday to Thursday and from 09:00 to 17:00 on Fridays. The office is closed on weekends and on Bank Holidays but an answering machine service is available. A detailed summary of all telephone calls and all correspondence is distributed to Channel 5 staff members each day. 

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