Customer Service

Channel 5 welcomes all comments from viewers about its programmes. The Customer Services Team produces a daily report, which is circulated throughout the company. We'd be happy to hear from you if you have a comment about our output and details of how to get in touch with us are available here.

 

We also deal with lots of enquiries and in order to provide the best possible service please note:

 

We do not deal with technical enquiries about Demand 5 (our on-line catch up facility). You need to contact the dedicated Support Team here

 

Our schedules are only confirmed two weeks in advance and you can get 7 day advance listings information here.  We cannot provide any information beyond this period, so please do not ask us.  If you cannot find scheduling information on a programme within our FAQs or on the TV Guide on the website then we do not have the information either.

 

Due to the volume of correspondence handled by Customer Services, we are unable to respond to any enquiries where the information is available within our FAQs or on our website.

  • Customer Services is open between 09:00 and 18:00 Monday to Thursday and from 09:00 & 17:00 on Fridays. The office is closed on weekends and on Bank Holidays but an answering machine service is...
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