Customer Services Blog

Flash. Ah-aaah.

March 11, 2010 (13:32)
We've had to bite our tongue on this for a while now, but we can finally confirm the details for the return of FlashForward. It is scheduled to return to Five on Monday 22nd March at 21:00 with a special double bill of Episodes 11 and 12. Please check your television listings for details of the scheduling of further episodes and repeats on Five and our digital channel FIVER.
You may also be interested to know that we are transmitting a programme called FlashForward: What Did You See? on Saturday 20th March at 12:30 on Five. This looks back at the first ten episodes of the series and is due to be repeated at 11:20 the next day, Sunday 21st March on Five. Repeats on FIVER are also scheduled for 19:00 on Sunday 21st March and 20:00 on Monday 22nd March.
Please keep an eye on the television listings section of our website at to confirm the timings in the event of any late changes to the schedule.
Hello trailer.

Popular music in our trailers lately has been:

Burn Notice (launch): A library piece called 'Valves', published by Deep East Music.

The Adam Sandler Season: 'It's A Man's Man's Man's World' by James Brown

Highland Emergency: 'Helicopter' by Bloc Party

The Mentalist: There are two trailers for the new series. One uses 'Got My Mind Set On You' by George Harrison, and the other 'Where Is My Mind?' by Pixies

'Get Your Five On' daytime line-up (featuring The Wright Stuff, Neighbours, Home And Away, Five News and Live From Studio Five): 'She Need Me' by Fyfe Dangerfield

The CSI Trilogy: 'Megalomaniac' by Incubus.

'The Drama Continues' (featuring The Mentalist, Flash Forward, all the CSI strands and NCIS): 'Happy 13' by Floatation Toy Warning

Sweet Jane

February 8, 2010 (11:55)

Hi all,


Exciting news for fans of The Mentalist. We can confirm that Series 2 returns to Five on Friday 19th February at 9pm, kicking off with Redemption, a tale of a woman accused of stealing $1 million from her workplace who turns up dead and Jane has to employ some dubious tactics in his own innimitable fashion. If you can't make the Friday screening, we are hoping to run repeats. Keep a close eye on the listings for these,as they have not been confirmed at the moment.


Update: Episodes are scheduled to be repeated on Five USA on Sundays at 7pm and Thursdays at 9pm.


CSI crossover:

Hardcore fans of CSI are probably already aware of the upcoming storyline that involves Dr Langston (Laurence Fishburne) visiting first the CSI: Miami and then the CSI: New York teams, before returning to Vegas to conclude his investigation.

The CSI Trilogy kicks off with CSI: Miami on Tuesday 16th February at 10pm on Five (with this brand new episode in place of the normal Series 7 repeats). This episode is then repeated on Friday 19th at 11pm, also on Five.

Part two takes place in the ordinary run of CSI: New York on Saturday 20th February at approx 9:10pm, with the usual repeat on Five USA on Sunday 21st at 9pm.

The story then concludes in CSI: Vegas in its usual Tuesday slot at 9pm on 23rd February, which is also repeated as normal in its Thursday 10pm slot on Five USA.


Music to my ears:

Finally, some popular trailers over the last week have been:

Melrose Place pre-launch: 'Tik Tok' by Ke$ha

Melrose Place post-launch: 'Get Sexy' by Sugababes

Home And Away "the past finally catches up with Hugo": 'Hysteria' by Muse

NCIS first series on Five USA: 'Da Antidote' by Stanton Warriors


As always, if you have any questions comments or complaints, feel free to drop us an e-mail at, as the comments on the blog are not checked regularly. You may also wish to have a look in the FAQ section of the website, which is updated regularly.


Trailer Park

January 26, 2010 (11:15)

Hi all. Apologies again for the delay in posting some details here, it's been a busy few months dealing with the postbag. As always, our programme trailers have proved to be very popular, and the most in demand of the recent ones have been as follows:


New series of CSI: New York: 'Opening From Mishima' by The Kronos Quartet, from the Mishima soundtrack.

New series of CSI: Vegas: 'Burning Up' by Alpinestars.

New series of NCIS: 'Gotta Work' by Amerie.

CSI: Grissom's Greatest season screened over Christmas: 'Intro' by The XX.

Return of Neighbours after the Christmas break: a library track called 'It's You', published by KPM/Musichouse.

Return of Home And Away after the break: another library track, called 'Save Me', also published by KPM/Musichouse.

The latest Home And Away 'The mystery concludes' trailer: 'Lacrymosa' by Evanescence.



Another popular topic in the mailbag is FlashForward, or more to the point, where is it and when will it be back. It is taking an extended break in the US, and as we were screening episodes so close to the American broadcasts, we have to do the same. It is expected to return in early March, and as soon as we have a specific date we will be advertsing it, both on air and here on the website.


As always, if you have any questions comments or complaints, feel free to drop us an e-mail at, as the comments on the blog are not checked regularly. You may also wish to have a look in the FAQ section of the website, which is updated regularly.



Latest trailer activities

July 10, 2009 (13:01)

Hi all, apologies for the slight gap between posts on here.


Firstly, the most popular trailer music we've had for a while has been the 'Seriously Funny Movies' trailer. This uses ‘Sleepyhead’ by Passion Pit and is available on their album ‘Chunk Of Change’.



Others that have proved popular in recent weeks are:


The Unit: 'Paint It Black' by The Rolling Stones


The Great London Jump: Robbie Maddison: 'Fire' by Kasabian (their latest single)


Zoom: Academy For Superheroes: 'Battle Without Honor Or Humanity' by Tomoyasu Hotei, from the soundtrack to Kill Bill Vol 1.


CSI: New York/Law And Order series finale: 'Hold My Hand' by UNKLE, from the album 'War Stories'


CSI: Miami launch: '$165 Million + Interest' by David Holmes, from the Oceans 12 soundtrack.


A Fistful Of Dollars: 'For The Love Of Money' by the O'Jays.



As always, if there's one we've missed off, or any other comments or queries, feel free to e-mail us at

Shed some light on it

June 10, 2009 (13:00)

Some new trailer news:


Air Force Afghanistan: uses 'Protection' by Massive Attack, featuring Tracey Thorn (of Everything But The Girl) on vocals


Rory And Paddy on FIVER: 'Where's Your Head At' by Basement Jaxx


CSI Sunday on FIVE USA (the turn up the lights/controlled environment one): It's 'Harlem Clavinette' by JJ Johnson and Bobby Womack, originally from the 'Accross 110th Street' soundtrack.


If there are any other trailers you would like the music details for, please e-mail us at While we do read the comments on the blog posts we don't always have the details to hand at the time and once we do get the details we don't then have the time to check through every blog comment to see who asked for it. However, by e-mailing us we can reply when we get the details.


June 2, 2009 (17:10)

We have rescheduled our Indianapolis 500 coverage and it will screen tonight, 2nd June at 02:00 (i.e. early hours of 3rd June).


This was due to be followed at 02:50 by coverage of the Indy Car ABC Supply Co AJ Foyt 225 from the Milwaukee Mile. However, because of some technical issues we are now unable to broadcast this race and will be repeating the Road Runner Turbo Indy 300 instead. We apologise for any inconvenience this causes.



Trailer music

June 2, 2009 (11:50)

Hi all, As we have explained in the past, trailer enquiries are pretty common amongst the queries we get. The music details for some of our current and most recent popular ones are as follows:


Fifth Gear trailer:'A-Punk' by Vampire Weekend

'New 'Fight Night on Five' trailer: 'Killing In The Name' by Rage Against The Machine Current 'Return Of Red John' Mentalist trailer: 'Red Right Hand' by Nick Cave And The Bad Seeds.

The previous trailer for The Mentalist: 'Runaway' by the Yeah Yeah Yeahs.

'Kick Ass Chicks' trailer (which featured Charlies Angels and Resident Evil): 'Heads Will Roll' by the Yeah Yeah Yeahs.

Five USA trailer for The Guardian: 'In For The Kill' by La Roux

New series of Law And Order: Criminal Intent: 'Walk On The Wild Side' by Lou Reed

Recent Five USA Action Movies: 'Voodoo Chile (Slight Return)' by Jimi Hendrix.


We are still waiting to hear the details of the NCIS finale trailer from our Creative Services Department, and will post here as soon as we know. In the meantime, if there are any other trailers you would like to know the music for, please drop us a line at, and we'll be happy to look into it for you.

Issues watching Five via Sky

March 27, 2009 (17:45)

Hi all,


Some of you who normally watch us via Sky may have noticed an error message when trying to watch either Five, Five USA and FIVER, and the +1 channels. This is as a result of a change to the way Sky broadcast our signals (without getting too technical it's a transponder change). Most boxes updated automatically, but from the calls and correspondence we've been receiving in the office it's clear that several boxes have not.


If affected, you may wish to rectify this by disconnecting your box from the mains for a few minutes, and then plugging it back in. This should cause the box to automatically search out the new signal frequencies. If this does not work, you should contact Sky directly for further advice.





A lot of you have been asking if we'll be repeating this.  We are, and you can see it on Sunday at noon on Five.  It is also available on Demand Five

19 Down, 1 To Go

March 13, 2009 (13:00)

As Grissom's all set to collect his TV land equivalent of the P45, we're back with a tear in our eye and another summary of items from the mailbag over the last couple of weeks.


Trailer music:

There have been two trailers for CSI, one for each part of the two-part story that sees the departure of the big boss. Part one (19 Down) used 'Look After You' by The Fray from their album 'How To Save A Life', and the one for part two (1 To Go) uses 'Welcome, Ghosts' by Explosions In The Sky, from their album 'All Of A Sudden I MIss Everyone'. Over on Five USA, the trailers for the Thursday movies (including The Contractor, Out Of Reach and The Longest Yard) uses 'Thunderstruck' by AC/DC, which is from their album 'The Razor's Edge'.



As I'm sure most of you will be aware, Minder came to a close this week. Feedback has mostly been very positive, and we've had a lot of people ask about a possible second series. It's too early yet to say if there will be a second one, but as always we're more than happy to log people's interest if they contact us directly. If you missed any of the episodes, they are available on the Demand Five service over at


Reception/Digital Switchover:

The switch from analogue to digital is well underway, and a lot of behind-the-scenes work is ongoing at a lot of transmitters. Even if you're not due to have your analogue signal switched off just yet, you may find that some of our services are affected, especially if transmitters need to run on reduced power while work is taking place. We're always happy to advise here at Five, or alternatively you can check out the Digital UK website for independent advice on the whole process as well as how it will affect you.


As always, if you have a question, comment or complaint about anything you’ve seen on Five, FIVER or Five USA please drop us a line at


Some old favourites return

February 27, 2009 (14:39)

We’re back with a brief sample of what’s on your mind over the last couple of weeks…

New on Five USA
We had a busy week last week what with the continuation of Minder and the rebrand of Five US to FIVE USA. We celebrated the channels re-launch with the return of two cult classic TV shows in The Shield and 30 Rock. Plus what will, (we hope) become a third in The Beast.
The Shield enters its seventh and final season and we think it fits perfectly on Five USA. However, we received quite a few complaints from people who were used to watching the programme with subtitles. We are sorry that we have not been able to supply subtitles for this show and have made sure that all the people who are in charge of subtitle allocation are aware that people are missing out.
We’ve had a few requests to make these programmes available Demand Five. We’re definitely working on The Beast, which should be available to stream online shortly.
Five News
Last week saw the welcome return of Natasha to our news bulletins and the ‘postbag’ was bulging with e-mails from happy viewers pleased to see her back. She looked happy to be back on Five and we’re sure she was delighted with the many kind words she received. We’ve also had some kind words about Isla and Matt who stood in so ably for Natasha while she was away. We’d like to reassure those who grew fond of the pair that they still remain part of the Five News team.
Let’s quickly run through the recent trailer music that we’ve been asked about. It’s been a Beast heavy blog this week. There were a load of request for the music to The Beast trailer which is called ‘DLZ’, performed by TV On The Radio. This track is available on the album ‘Dear Science’. Our new series of Stylista promises to break some ground, not to mention a few egos if the participants are anything to go by. However, the trailer uses a classic by Roxette called ‘The Look’. It was from their album ‘Look Sharp!’.
As always, if you have a question, comment or complaint about anything you’ve seen on Five, FIVER or Five US please drop us a line at

Blog in the USA.

February 13, 2009 (15:00)

A brief summary of what we’ve been receiving in our mailbag this week…


Five USA:

Five US is getting a bit of a spring clean. The result is Five USA, which launches on Monday 16th. You won’t need to retune or anything, it’ll just be in your line up wherever Five US used to be. Launch night features the start of Series 7 of The Shield at 10pm. You should also look out for the new Patrick Swayze series The Beast (Wednesday at 10pm) and Series 2 of 30 Rock (Friday at 9 and 9:30). Patrick Swayze fans may also want to look out for a Barbara Walters interview with the great man on Tuesday night at 11pm.

And anyone in London on Monday may want to pop round to Oxford Street tube where we’ll be celebrating the launch with a bit of New York class!


Trailer music:

We get our fair share of music requests for trailers. Some are made in house so the details are relatively easy to come across; others are done externally so it can take a while longer to find out the name of that tune. This week we’ve mostly had people still asking about The Shield (Kings Of Leon, as mentioned last week), the new Five USA trailer (‘Welcome To The Jungle’ by Guns n’ Roses) and we also finally got details for our Fashionista Diaries trailers from last year, which used a track called ‘Fashion’ by Koolwah and Andi Fraggs.


Narrative repeats: People often miss our screenings and want to know if something will be shown again before the next episode. The programmes attracting the most queries of this ilk at the moment are:

The Shield: yes! On Five USA on Thursday night/Friday morning. (From Episode 2 onwards there will also be a chance to catch up on Tuesday nights, also on Five USA)

CSI: Both CSI: Vegas and CSI: New York are repeated on Five USA at 9pm the evening after they are first broadcast.

Minder: Saturday evening about 7pm on Five, and Sunday at 9pm on FIVER

Ice Road Truckers: Sunday evenings on Five, normally at 8pm

Fifth Gear: Saturdays on Five, normally about 11am.

NCIS: there is a narrative repeat of this on Five, but the evenings do vary between Saturdays and Tuesdays. Best to check on for up to date scheduling.


It’s also worth checking out Demand Five, as most of these shows are available there too.


The Shield:

For now, we are only screening Series 7 on Five USA. We do hold the rights to screen it on the main channel too, and may do so in the future. However, there are no plans at present.


As always, if you have a question, comment or complaint about anything you’ve seen on Five, FIVER or Five US please drop us a line at

I Could Be Snow Good For You

February 6, 2009 (16:02)

A weekly dose of what’s on your mind from the desk of Customer Services

We’ve been getting really excited about the new Minder which started on Wednesday. It was the kind of show that was bound to get people talking, since it was such a huge success during the 70’s and 80’s. Under the circumstances the show had a lot to live up to. We got a big response from the audience, some good, some bad. Most of the feedback was focused on Shane Ritchie, unsurprisingly, since he had the biggest shoes to fill. Lots of people thought he was fantastic, others were not so sure. All we would say is that when we get a lot of reaction from a TV show on Five, good or bad, we’re happy.
If you watched Minder last week but weren’t too sure about it maybe you should give it a go next Wednesday. If you missed it and want to know what the fuss is about, we’re repeating it on Saturday evening at 7:30pm. It’s also on Demand Five.
Cowboy Builders
There’s been an amazing response from viewers about Dominic and Melinda’s crusade against dodgy builders. The response has been mostly positive. However, a number of builders were concerned that the programme reflected poorly on the trade as a whole. We can assure you that it is the furthest thing from our minds. In fact, we feel that the generosity from those shown toward the victims of these cowboys when it comes to repairing the damage helps make the show so special.
Out Of The Blue
We are getting a stack of questions about the new Aussie soap… (Well it is new to FIVER). Lots of people seem to think that we are carrying on from where the BBC left off. Unfortunately, we are not doing this. We’ve bought up all the episodes originally commissioned by the Beeb and there are no plans to produce any more. Sorry about that.
Trailer music
This week you have been asking about the music for the new series of The Shield (coming soon on Five USA BTW). This is a track by Kings Of Leon called ‘Crawl’. The Beast (another upcoming Five US show) uses ‘DLZ’ by TV On The Radio.
For a chance to meet the love of your life and be on TV apply to be on our forthcoming reality show Farmer Wants A Wife. More details are available on the programme’s website:

If you have a question, comment or complaint about anything you’ve seen on Five, FIVER or Five US please drop us a line at

Singing, satellites and advert breaks

November 12, 2008 (20:54)


Welcome to our blog, which we’ll be posting once a week on these pages.  We hope to tell you about some of the issues that you the viewer have been contacting us about.

Trailer Music
As usual, there are a slew of trailer music requests; this week’s most popular being the Five US Thursday Movie one, we used ‘Time To Pretend’ by MGMT from their album ‘Oracular Spectacular’ for this one.  Other music you have been asking us about is the Dangerous Adventures For Boys one which uses a library track entitled ‘’Skunk’ which has been taken of an album entitled ‘Indie Rock’ and the CSI Trailers, which use the Mark Ronson Re-Version of Bob Dylan’s ‘Most Likely You Go Your Way (And I’ll Go Mine)’ and ‘You Did It’ by Ann Robinson.

Late Night Sport
The Baseball World Series always causes a few issues with our late night scheduling, what with its best of seven games format and penchant for overrunning matches, however this year’s was not helped by a game being suspended mid way through for the first time ever. Apologies to the V8, NHRA, Ironman and A1 GP fans out there, we’re hoping to get all these rescheduled when we can. However, the end of the baseball season always sees the start of our NBA basketball and NHL hockey coverage (plus a doubling of the NFL games), so hopefully the American Sports fans out there won’t feel too bereft.

Advert Breaks
Another issue featuring highly in the inbox this week has been the introduction of an extra advert break during Home And Away and Neighbours on FIVER. We’ve changed the structure of the breaks (there’s no longer one in between the two programmes), and over the course of the evening we’re not showing any more adverts than we used to. However, the advertisers understandably want the spots in our most popular programmes. While Martin Lewis would be proud of us, we realise not everyone appreciates the change and we have been logging all your comments regarding the new break structure for the advert bods.

As with every week for a while now, we’ve also been getting a lot of folks ask about us broadcasting on Freesat. We’ve been beavering away behind the scenes with this and are able to confirm that we’ll be available on this platform from 18th November.

As always, if you have any comments, or queries about Five, drop us an e-mail at

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